FAQs

When it comes to our industry we understand that our customers may be suffering with pain and need relief asap. Our shipping department is extremely efficient and thrives on getting orders out as they come in. Therefore orders placed Monday thru Friday will be shipped between 1-3 days and orders placed on Saturday and Sunday will be sent out Monday morning. We use USPS for domestic orders and international order carriers may vary. Most orders arrive at their destination between 2-5 days depending on carrier availability.

We provide free shipping on all orders over $80 dollars no matter what state you live in. Most single item orders do not qualify for free shipping and range anywhere between $4.00 to $10.00 dollars depending on where you want your order shipped in the country. Our shipping warehouse is located in Los Angeles California. We provide the best shipping rates possible. Shipping rates are subject to change depending on carrier pricing. 

We do not offer international shipping due to certain law restrictions that
may vary from country to country. If you would like to inquire about shipping
to your region, please email info@realflexcbd.com before trying to place
your order.

FlexCBD can ship to any street address in all 50 states, including Alaska and Hawaii. If you have a PO Box, we can ship your order via FedEx SmartPost, which takes 2 to 7 business days for delivery.

Yes you may cancel your order anytime before the order has shipped. Once the order has shipped you will then have to file a return and send the package back. We will then offer the refund when we receive the unused product.

If you receive the wrong product by mistake KEEP IT! That's our fault and we guarantee outstanding service from start to finish. Please email us a picture at info@realflexcbd.com with the product you received and we will get out the correct item as soon as possible.    

Yes we do. Even with years of research and development and using the highest quality materials, sometimes things just fail and it's out of our control.  If an item is faulty please contact us at info@realflexcbd.com . We will ship another item with a packaging slip so you can ship the faulty item back to use free of charge. We will inspect it and prevent this from happening again. We encourage our customers to feel free to give us any feedback at any time.

At FlexCBD, customer satisfaction is our top priority. We take pride in delivering products of the highest quality, a sentiment echoed by thousands of satisfied customers. However, if any product fails to meet your expectations, we offer a hassle-free solution. Simply reach out to us within the first 30 days of delivery, and we'll gladly provide you with the option to exchange it for another product or receive a full refund. It's that simple. Contact us within 30 days of receiving your product shipment, and we'll email you a prepaid shipping label. Print it out, affix it to your package, and send it back to us at no additional cost to you. Once we receive the returned product, we'll issue a refund, and you'll receive an automated email notification confirming the transaction. That's our commitment to your satisfaction at FlexCBD.

If you encounter any issues with your item, simply request a return for your order, and we'll provide you with a prepaid shipping label. You can anticipate receiving a full refund within 14 days of the return being processed.

Always keep all CBD products out of direct sunlight and away from hot environments. This is due to CBD not doing well with excessive heat and can diminish the potency of your product. 

Cream: Keep out of sunlight. That’s it! 

Spray: Care instructions for the spray are very simple. Shake the can before use. Every so often you may need to clean the spray nozzle with a q-tip due to residual product drying on the spray nozzle. Nozzle may turn brown and that is completely normal, just wipe it off as needed. Other than that you are good to go!

Tincture: Keep tincture bottles out of sunlight. Keep dropper out of mouth when applying to prevent bacteria from mouth entering tincture bottle when dropper is placed back in bottle. You may want to wash the dropper after each use or periodically to maintain cleanliness. 

We understand that some people may feel hesitant to purchase CBD creams due to past experiences with product separation. Our creams have been meticulously formulated to have a longer shelf life compared to other brands, but it's essential to consider a few factors. Storing a tube in the car or exposing it to direct sunlight can accelerate the separation process, as CBD is sensitive to UV light. While you may notice slight separation months after unsealing the product, this is entirely normal and does not affect its potency or effectiveness. In fact, as a customer, you may not even notice it. We are dedicated to ensuring every aspect of our products is perfect, which is why we closely monitor and take note of any changes. However, it's worth noting that slight separation can occur over time, so we recommend shaking the product before use. Remember to keep FlexCBD products out of direct sunlight to avoid speeding up this process.

Sorry we do not offer extended warranties on CBD products.

Over time, our cream may develop a slight yellowish tint due to the high concentration of CBD. This occurrence is normal and does not impact the product's efficacy. It typically happens after an opened tube has been stored for several months. Oxidation is a natural process that can affect cosmetic products, depending on their ingredients. Rest assured, the quality and effectiveness of our cream remain unchanged.